Questions and answers about everything Robeez.
We have provided answers to our most often asked questions below. If you require further assistance, please email us with your question.
Shopping Information
Is your online shopping secure?
Absolutely. Your credit information and personal data is secure when shopping on any Robeez web sites. Our web sites use Secure Socket Layer (SSL) encryption technology, which renders information unreadable should anyone attempt to intercept it.
To verify your connection is secure, check the bottom of your browser window in your status bar and you should see an unbroken key or a closed lock. That tells you the SSL is active and your information is secure.
What is your privacy policy?
Robeez takes every measure possible to ensure the privacy of your personal information. At no time will we share any unauthorized information stored in our customer database with any third party. We currently use outside delivery companies to deliver orders, and a credit card processing company for the billing of phone orders and Internet purchases. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.
For more information, please visit our Security & Privacy page.
What methods of payment do you accept?
We accept Visa, MasterCard, Switch and Solo.
I’m unsure if my online order went through. What should I do?
Check your email to see if you have received an order confirmation from Robeez. If not, make note of the error showing on your screen if any. Then contact customer service either by phone at 00800 15718100 (toll free from UK, Ireland, Denmark, Germany, Austria, France, Italy, Belgium, Swiztlerdand and Spain) or + 31 72 5718100 or by email. They will look into your order and verify if Robeez has received it. For security reasons, please don’t send credit card information via email.
Where can I purchase Robeez near my home?
Our website has a Stockist Locator where you can input your country and region to find the Robeez Preferred Stockist nearest you.
Can I purchase Robeez from your head office or distribution offices?
There are no retail shops at our head office location or distribution offices. Please visit our Stockist Locator for your nearest Robeez Preferred Stockist.
Can you tell me what shops in my area have the design I’m looking for?
Because Robeez stockists are independent, we are unable to track their current inventory levels. However, use our Stockist Locator to find the shop in your area, and call them directly. They will be able to tell you what they have available.
How do I get a promo code?
Promo codes are time-limited offers published online or in print and are published periodically.
Can I receive price adjustments on sale items?
All prices on Robeez.com are subject to change without notice. We are sorry, but Robeez.com does not allow price adjustments after an item has been purchased. Therefore, a sale price cannot be applied to a prior purchase.
How do I get on your mailing list and how often will you contact me?
Simply sign up to receive our monthly emails containing Robeez news and special offers. We also periodically send additional updates on new products and promotions. You can unsubscribe at any time with the click of a button. Click here to sign up now.
[Top]
Gift Services
Do you offer gift cards or gift-wrapping?
Robeez offers a complimentary gift card and a personal message during the check out process. We also offer a Premium Gift Box service, adding a special touch your perfect gift.
For more information on sending Robeez as a gift, please visit our Gift Services page.
Note: Invoices are kept separate from gift purchases, so recipients don't view any pricing information.
What are the gift boxes made of? Are they recyclable?
Robeez Premium Gift Box and cards are made with 100% recycled paper and are recyclable.
What does the Premium Gift Box look like?
The Premium Gift Box is designed for any occasion. The classic green striped wallpaper design with the Robeez signature blue and Puppy motif, makes for a perfect gift presentation. Each gift is enclosed with satin ribbon and a personalized card.
For more information on sending Robeez as a gift, please visit our Gift Services page.
How will the Robeez gifts be packaged?
All items in each order will be packaged together in one gift box with a single gift card. For multiple item purchases we will use multiple boxes if required to accommodate the entire order. If you wish to have items wrapped separately with separate gift cards, then we ask that you please place separate orders for each gift.
Do you have gift certificates?
At this time, Robeez does not offer gift certificates.
For more information on sending Robeez as a gift, please visit our Gift Services page.
[Top]
Delivery Information
Can I place one order of two pairs of Robeez and send them to two different addresses?
When you are sending to two different addresses, you must place completely separate orders for each delivery address.
Do I need to place separate orders if I am sending to more than one address?
If you’re sending to two unique addresses, then two separate orders should be placed.
Is it too late to make changes or cancel my order?
We deliver your order to you as quickly as possible. It depends on the status of your order and whether it has been processed and/or sent. You can contact our customer service representatives at at 00800 15718100 (toll free from UK, Ireland, Denmark, Germany, Austria, France, Italy, Belgium, Swiztlerdand and Spain) or + 31 72 5718100 or by email. We will do our best to accommodate your request.
Do you deliver internationally?
Yes. Visit our Delivery page to view the countries we deliver to from our Robeez.co.uk web site. For sending orders to a North American address and other countries, please use our Robeez.com web site.
When will I receive my Robeez purchase?
Most orders arrive within 6-10 business days to most European destinations. Please visit our Delivery page for more information.
[Top]
Return Policy
What is the Robeez return/exchange policy?
If you purchased your Robeez footwear through a retail shop or another web site, please contact them directly. For purchases on the Robeez website, please visit our Return Policy page for a complete list of options that are situation-specific. Robeez return/exchange policy is 45 days from day of purchase.
It is not necessary to return the Robeez shipping box, however, the shoe box/bag needs to be returned along with the shoes. Please ensure you use regular post and not a courier company as we are unable to accept them because of customs charges.
When will I see a credit on my billing statement from my return?
Once we receive your return at Robeez, it takes approximately 5-7 business days to process your refund. When we issue your refund, it should appear on your credit card’s next billing cycle.
For more information, please visit our Return Policy page.
[Top] |
