FREE SHIPPING on all orders of $50 or more! Details

Customer Service

Customer Satisfaction Promotions Contact Us
Shipping Cancelling Orders European Orders
Returns Gift Wrapping Canadian Orders
Exchanges Washing & Care  

Customer Satisfaction

If you have any questions about the styles and designs available at MyRobeez.com, please call our Customer Service team at at 1-855-MY-ROBEEZ (1-855-697-6233).  We will be more than happy to assist you.

The Robeez brand is your ultimate assurance of quality craftsmanship.  If, for any reason, you have an issue with one of our products, please contact us by phone or by email at customerservice@robeez.com .  Please provide order information, a brief description of the problem, and any photos you may want to include.  You will receive a response promptly.  Customer Service is available Monday to Friday 9:00 am to 4:00 pm (Central).

Shipping

FREE UPS SurePost shipping to a single US address on orders of $50 or more!

  • Offer is valid for all 50 states (including P.O Boxes), Puerto Rico and the U.S. Virgin Islands.
  • UPS SurePost delivers your package to the nearest city and uses the United States Postal Service (USPS) to deliver your package to the “Ship To” address. Once USPS receives your package, tracking visibility is limited.
  • Product total must be $50 or more to receive free shipping.  Gift Wrapping, Taxes and shipping will not be considered when calculating free shipping.  Offer is valid to all Canadian addresses, including P.O Boxes.
  • Offer may not be used on previous or combined purchases.
  • Freight charges will be charged if part of the qualifying order is returned and total order falls below $50.
  • This offer is not valid for cash.
  • Additional freight options are available; however, this offer carries no value and will not apply in whole, or in part, if a different shipment method is selected at check out.
  • The offer may expire without notice.

Delivery Options and Time

  • In-stock orders received by 2 pm (Central) will ship within 48 business hours.
  • When shipping to more than one destination, separate orders must be placed for each address.
  • State and Federal Holidays may add an extra day to delivery times.
  • UPS SurePost delivers your package to the nearest city and uses the United States Postal Service (USPS) to deliver your package to the “Ship To” address.  Once USPS receives your package, tracking visibility is limited
  • UPS Ground Residential Delivery and UPS Next Day Air Saver delivers your package by a UPS Employee and has full tracking visibility
  • To estimate your delivery date, refer to the charts below.  Service times are not guaranteed.
  • At this time, we cannot deliver to APO, FPO or DPO or other US territories that are not listed above.

Service

Estimated Delivery Time

Cost  Per Order

UPS SurePost

Contiguous U.S. = 2 - 7 Business Days
AK, HI, PR & VI = 14 - 28 Days

FREE for orders of $50 or more

$6.95 on orders less than $50

UPS Ground Residential Delivery

50 States = 1 - 7 Business Days 
(Cannot be delivered to P.O. Boxes)

$14.95

UPS Next Day Air Saver 

49 States = Next Business Day Afternoon
Hawaii not eligible

$29.95

Returns

You may return your Robeez purchase within 30 days from day of purchase. We accept returns of products in their original, unused condition for a full refund of the purchase price.  Please note, any shipping charges will not be refunded.  Credit refunds will be issued to the original payment method and may take up to 7 business days to appear in your account.  We reserve the right to refuse worn or damaged merchandise.  Returns, including the packing slip, should be mailed to:

Robeez
c/o McCubbin Hosiery
5310 NW 5th St
Oklahoma City, OK 73127


If you received the items you want to return as a gift or if you have any questions or concerns regarding your return, please contact us at customerservice@robeez.com or by calling Customer Service at 1-855-MY-ROBEEZ (1-855-697-6233).  Customer Service is available Monday to Friday from 9:00 am - 4:00 pm (Central).

Please note, we can only refund items originally purchased directly from our website.  Robeez cannot accept for return or exchange any product purchased from online auction sites or where the Robeez label has been altered.  For your assurance of product quality and authenticity, look for the Robeez brand on the label affixed below the ankle band of the right shoe.

Exchanges

At this time, we cannot offer exchanges for your returned merchandise. We suggest you follow the return procedures to return Robeez merchandise and simultaneously place a new order for replacement merchandise through Robeez.com. We will process your return upon receipt and credit your account as necessary.

Promotions

Robeez sometimes promotes coupon offers and discounts  to customers.  These promotions cannot be applied to previous purchases and are valid only for the designated length of the promotion.

Cancelling Orders

If you would like to cancel your order, please contact us as soon as possible after placing your order.  Orders can only be canceled by contacting Customer Service at 1-855-MY-ROBEEZ (1-855-697-6233).  Customer Service is available Monday to Friday from 9:00 am - 4:00 pm (Central).

The longer you wait to cancel, the greater the chance the order has passed through our system to the warehouse for shipment.  You will then have to return the merchandise for a refund.

Gift Wrapping

Send your Robeez gift in a beautiful Premium GiftBox with card for only $4.95 per order. Placed in tissue and sealed with a Robeez robeez-giftbox.jpgsignature Puppy sticker, each gift is enclosed with satin ribbon and a personalized card that includes your very own well-wishes.

During the checkout process, you can select the Gift Box option.   You will also have the option to write a personal message, which we will print onto the gift card.

Robeez also offers a complimentary option of including a personalized standard gift card along with any order.

Please note that no pricing information is included with our gift orders.

Washing & Care

Careful care and delicate washing will maximize the lifespan of your Robeez products. Robeez Soft Soles and Mini Shoez are best suited for indoor use and light outdoor activity.

We recommend spot cleaning your Robeez footwear with a mild detergent and a damp cloth.

  • Do not machine wash
  • Do not bleach
  • Do not iron
  • Reshape by inserting a soup spoon into the front of the shoe
  • Air dry
  • Paper can be stuffed inside the shoe to keep the shape
  • After air drying, if footwear feels stiff, you may put it in the dryer separately, with no heat, on the delicate cycle.

For the soles, check suede regularly for worn down areas.  Rub the sole with light sandpaper or a wire brush to regain suede texture

For Robeez Hosiery, we recommend washing in warm water (do not use bleach) and drying on a low heat setting. Do not iron.

European Orders

If you wish to send a package to Europe please place an order at www.robeez.eu or contact EU Customer Service at:
00800 15718100 or +31 72 5718100

Canadian Orders

If you wish to send a package to Canada please place an order at www.robeez.ca or contact Customer Service at:
1-855-MY-ROBEEZ (1-855-697-6233)

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