Frequently Asked Questions - Robeez

How do I keep my baby’s shoes clean?

Babies are unpredictable and we understand that there’s no telling what messes they’ll encounter in their Robeez shoes. We recommend you spot clean your shoes occasionally — using a damp cloth and mild detergent — to guarantee you’re getting the longest life out of Robeez shoes. Here are some DOs and DON’Ts we’ve created for you to make the most of your Robeez shoes:

Cleaning DOs

  • Spot clean as the shoes get dirty with a damp cloth
  • Use mild detergents
  • Air dry (you may put shoes in the dryer with NO HEAT on the delicate cycle)
  • Reshape the toe area with a soup spoon

Cleaning DON’Ts:

  • DO NOT machine wash
  • DO NOT submerge in water
  • DO NOT dry with heat
  • DO NOT bleach
  • DO NOT iron

Robeez soft sole shoes are handmade with genuine leather. We recommend that the Robeez shoes with suede and soft bottoms be worn indoors to get the most wear-life out of them.

What if I need to return or exchange a product?

Returns

You may return an item to Robeez within 30 days of the original purchase. A full refund — not including the price of shipping — will be returned to your account within 7 days of receiving the returned object.

Items and their packing slips must be sent to:

Robeez

2725 Tate Blvd SE

Hickory, NC 28602

Exchanges

You may exchange your baby items within 30 days of purchasing. Just fill out the exchange form we have provided here and pack it in with the undamaged and unworn product you’d like to exchange.

Robeez will only send your new product once receiving the exchanged item from you. Please send the items you’d like exchanged to this address:

Robeez

2725 Tate Blvd SE

Hickory, NC 28602

How do I find my baby’s shoe size?

We recommend referring to our size chart where we provide a printable Foot Measuring Tool for you to determine the best shoe size for your baby. We recommend a slightly larger size so that your baby has room to grow. This way you will get longer use out of each pair of shoes.

How do I know if my baby is comfortable in their shoes?

There are numerous signs you can look out for to tell if your baby is comfortable in their shoes or if it’s time for them to move up a shoe size.

If your baby:

  • Is constantly stumbling or tripping…
  • Drags the toes of their shoes…
  • Has red imprints of the shoes left on their feet…
  • Is repeatedly taking their shoes off…

…then it may be time to order the next size up of their favorite Robeez shoes. You can always refer back to the sizing chart to determine what size shoes your baby should have next.

Do these shoes have a warranty?

If the soles develop holes within 3 months of purchase and they have only been used indoors, they are eligible for a replacement from Robeez.

If you have additional questions regarding the warranty on our shoes, feel free to email our customer service at customerfirst@robeez.com. Customer care is of our utmost priority and we want to know if you have questions, concerns, or comments regarding our products. Send us a short description and photos — if you can — of any issues you may be having with our products, and we’ll get back to you.